IRCTC Customer Care, Toll Free Number, Email Id and Head Office

IRCTC is short for Indian Railway Catering and Tourism Corporation Ltd. which was set up by the Indian Government, more specifically the Railway Ministry so that users can book tickets online. It is a portal that also has been developed for tourism and catering activities in the railway. IRCTC caters more than 15 million users daily. People come to the portal to book train tickets, book flight tickets, book a cab or a bus, check ticket availability and much more. You need to sign up on IRCTC to avail those facilities. There may be times where agents or customers are unable to book ticket, unable to check ticket availability, unable to check PNR status and more issues can arrise. But no need to worry since IRCTC has provided a proper customer care service so that it can help those millions properly. Please read our post below for IRCTC Customer care and IRCTC toll free number details. Also get IRCTC email id and IRCTC head office details.

IRCTC Customer Care, Toll Free Number, Support E-mail, Head Office and Branch Locations

IRCTC Toll Free Number (All India)

You can use your mobile phone or landline to dial the IRCTC toll free number anywhere from India. This service is free of cost and your mobile will not be charged any money. A IVR would be connected and you need to select the appropriate option to talk to customer care representative.

1800 111 139

IRCTC Customer Care Number (Pan India)

In case the toll free number is inaccessible, you can dial any number mentioned below to contact IRCTC customer care and you can respond with your quewries to the customer care guys.

  • 011 393-40000 (Pan India IRCTC Customer Care Service)
  • 011 233-40000 (Pan India IRCTC Customer Care Service)
  • 044 253-00000 (IRCTC Chennai Customer Care service)

IRCTC Helpline Number (All Purpose)

You can dial these numbers mentioned below if you have any feedback / complaints / appraisal of any kind. Their helpline numbers are available all days of the week 24×7.

IRCTC 24×7 Helpline Number: 011 393-40000 / 011 233-40000

IRCTC Fax Number: 011 233-45400

IRCTC Chennai Customer Care Number: 044 253-00000

IRCTC Email Id / IRCTC Email Address

IRCTC also responds to queries on email for users who have booked tickets through the IRCTC website online.

E-ticket / I-Ticket: [email protected]

E-ticket Cancellation: [email protected]

Shubhyatra Users: [email protected]

Seaonal Ticket (Mumbai Suburban): [email protected]

IRCTC Office Address / IRCTC Corporate Office (Registered)

Indian Railway Catering and Tourism Corporation Ltd.,
B-148, 11th Floor,
Statesman House,
Barakhamba Road,
New Delhi – 110 001.

Telephone No.: 011 233-11263/233-11264
Fax No.: 011 233-11259

IRCTC Official Website Address Link

IRCTC SBI Card Helpline

In case you have not received the IRCTC SBI card in under 1 month from the date of registration then you can call the IRCTC SBI card customer care numbers mentioned below:

  • 0124 390-21212
  • 1800 180 1295 (Toll free from MTNL / BSNL)

You can also contact them with your queries or issues related to your IRCTC SBI Card via email ids mentioned below:

Also Read: Idea Customer Care, Toll Free Number, Support E-mail, Head Office and Branch Locations

All your queries related to IRCTC will be almost sorted with the above mentioned contact details. IRCTC customer care team is strong and has a workforce of more than 15000 employees of which a decent amount of people work for IRCTC customer care. The IRCTC customer care numbers are accessible from Agra, Udaipur, Hyderabad, Madurai, Mangalore, Ghaziabad, Gujarat, Kanpur, Coimbatore, Gorakhpur, Ernakulum, Amritsar, Vadodara, Vijayawada, Rajkot, Aurangabad, Rajasthan,Dehradun, Pune, Bhubaneswar, Erode, Nasik, Vellore, Indore, Kerala, Bangalore, Chhattisgarh, Andhra Pradesh, Raipur, Chennai, Thane, Tamil Nadu,Sangili, Varanasi, Assam, Mysore, Surat, Jammu, Cochin, Maharashtra, Jaipur,Odisha, New Delhi, Meerut, Faridabad, Jamshedpur, Trichy, Punjab, Gurgaon, Kolkata, Bihar, Jharkhand, Uttarakhand, Goa, Uttar Pradesh, Allahabad, Patna, Salem,Chandigarh, Delhi, Navi Mumbai, Ranchi, Gwalior, Nagpur, Himachal Pradesh, Mumbai, West Bengal, Pondicherry, Visakhapatnam, Lucknow, Ahmedabad, Ludhiana.

24 thoughts to “IRCTC Customer Care, Toll Free Number, Email Id and Head Office”

  1. I failed to register my name for on line reservation in spite of filling all the relevant particulars in the prescribed registration form and submitting the same online as per instruction noted in the form.Can you help me how can I get my name registered in IRCTC?

  2. We 4 traveled by 12010 Express yesterday vide PNR – 8260740373 in CC- C3 compartment. The food served caused gastrointestinal problems to all of us. My wife Shanta Mandowara had eight times loose motion coupled with dehydration. Similar is situation of all of us.
    I am writing this mail with great difficulty and pains to provide you the feedback so that further suffering of others could be avoided.
    Please get food quality checked and ensure proper food is served or provide option to travel without railway food. As such this is avoidable trouble for us.

    May I request for feedback on reason and remedy for bad food served.


    Shanker Lal Mandowara
    M- 9870049328
    Dt- 16-08-2017

  3. Sir
    I had cancelled a waitlisted ticket as per details below :
    PNR 4648023577 ticket cancelled, Amt 1475 will be refunded in your a/c with in 3-4 days. Please check your account/instrument from which this tkt was booked.
    The ticket was booked with my debit card of IDBI bank. The amount is still not credited to my account. Please look into the matter asap.
    K Narayanan Nair

  4. Arun Kumar Garg
    I am trying to upgrade my porfile (change of emil id) but not able to do so for the last one day,

    Pl. help as I have t take some prints.


  5. sir
    the ticket has been cancelled by there side information was given after that still not refund given customer num is not working email id not working what a system

  6. I lost my registered mobile phone number. I know my user ID. My registered email ID is active. But due to non availability of my registered phone number I am not able to retrieve my account. Even for new account not accepting my email id as it is already used by me. For irctc I can’ t maintain another new email id. Hence please help how can i get back my account ?

    1. Did IRCTC care enough to help? I am in the same boat. Over months have gone and IRXTX care goes round & round.
      most of the sites do use registered Email Id to send OTP to facilitate Password Reset but IRCTC is managed by people living in -1000 before Big bang.
      If you succeed please let me know.

  7. SIR I want to travel in humsafar exp on 17-11-2017 from perambur to kamayakhya through Railway warrant. sir pse tell me can I travel in this train through Railway warrant which will be converted in to ticket at counter.
    with regards

  8. i traveled from ajmer to delhi on dt 14-11-17 by shatabadi exp but i m very sorry to say that despite paying the amt for this train passenger is not getting the facilities there was no water in some wash rooms what can do a passenger first he should open the tap to watch whether water is available in this compartment or not what facilty railway is giving to passenger after paying premium charges for these trains like shatabadi and rajdhani trains

  9. I am traveling in farakkha express dated on 16th Nov 2017 from lko.plz close this train because this train is totally worth and every pessenger feel trouble so plz if possible so maintain either close this train this train is too much late

  10. Sir i made a ticket from irctc site last year from Barmer to Chandigarh for Two passenger. I required the same ticket when i search the ticket on IRCTC site then the ticket not found and my phone inwhich the massage of the ticket making forward also format. Please give suggestion how can i found my ticket. The details of passenger are as under
    (a) Pooja age-22 Sex-F
    (b) Mahendra age-20 Sex-M and Boarding from Nagaur the date of journey is 07 Aug 2016.

  11. I WAS cancelled E-tickets On date 1Nov 2017 ticket as per details below :
    PNR -8763804065 And 6306565352 ticket cancelled, Total Amt 1300 was not refunded in my SBI Account. Please Refund My amount fastly
    The ticket was booked with my debit card of SBI bank. The amount is still not credited to my account. Please look into the matter asap.
    Mobile No-9011351357

  12. I had booked the 2 tickets on dated 25 nov 17 for travelling to Nagpur from ahmedabad on dated 8 feb 2017 but amount of Rs.2595/ has been debited from my sbi credit card and no ticket was booked. Also i received a confirmation through Pay U biz your payments is successful. I had called so many times to customer care but no is showing busy everytime and some of your customer care nos are not workingI already done the mail to [email protected] but did not got ant reply .
    Now this is completely irritating and I am tired by calling to your customer care numbers so I am requesting you to kindly do the needful and kindly refund my money and give me a valid reason.

  13. Dear Sir, I have been sending mails to [email protected] and [email protected] for my refund of transactions : 100001060313409/100001060313396/ 100001060313391/ 100001060196779/ 100001060196773. The amount was deducted and tickets not booked. As per suggestion of IRCTC, i have been sending mails to [email protected] and [email protected] and they are assigning tickets like ( [IRCTC #7321009]) assigned and no refund.

    Please solve this my refund issue.
    Tickets : Hyd to AGC 23.11.2017

  14. my airtel postpaid no.8400486693 12 feb ko 380 ka bill tha aur 13 feb ko 880 koi bata sakta airtel wala ki kaise aaya itna bill 1din me
    chor hoo kya tum airtel wale

  15. Hi
    I have booked a ticket on 2 feb 2018 and i have cancelled it on the same day and irctc has mentioned that i will get refund of 430 but I did not get refund for that till now. in IRCTC website refund status showing as refunded. and customer care number will be busy always. can anyone help me

  16. सर आपका कोई भी अधिकारी फ़ोन लिफ्ट नहीं कर रहे है
    मुझे एक जानकारी चाहिए मैंने irctc टिकेट बुकिंग एजेंट के लिए फॉर्म भर कर भेजा था इसके बाद मुझे उसके बाद एक अकाउंट नंबर भेजा वो नंबर ठीक है की नहीं मुझे पता करना है कृपा करके हरी मदत करे

  17. Sir ,
    I am booked one ticket in the date of 31-January 2015 From SC to VSKP . But it not booked because some Ticknall problems. But money was debited from My UPI account. So please send refund amount to my UPI account
    Transaction ID:-100001139260069

  18. Dear sir i am booking ticket by . but some problem .sir l have not any msg and not ticket book but amount was deducted so as per irctc suggection please refund my blance amount.

  19. This is with reference regarding not verifying my mobile number and email id.

    I told this issue number of time to your customer care helpline number and also  send many e-mail with attachment of screen shot of error but i am sorry to say no one reply my mails and still issue did not resolve. Really it’s very bad experience with irctc.

    My ticket id are-8047833


    I am going to log-in entering my user id and password and submitted  a new page opening in which it is reflecting to verify mobile number and e-mail id when i am clicking to verfy details OTP also coming on my mobile and e-mail id

    But when i am entering OTP and submitted than error reflecting that mobile number already in use e-mail id already in use.

    While i am not using this. I also said that if any you guys found than delete it but nothing happen.

    I hope you will understand my problem and resolve my issue and make my experience batter and delightful.

    Anup Kumar
    Mobile number 8447347466

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