Idea Customer Care, Toll Free Number, Support E-mail, Head Office and Branch Locations

Idea Customer Care Number

Idea has its Prepaid customer care and Postpaid customer care services based in India. Idea is a mobile network operator based in India and has its headquarters in Mumbai. It offers various services like voice service, SMS service, 2G Internet service, 3G internet service, 4g internet service and much more. It has a approximate subscriber base of 180 million here in India. You can use the idea customer care numbers and email id to complain and query about various things like last time recharge, activating offers, recharge validity, data care validity, sending GPRS setting, data card recharge details, data card offers, sim card activation and deactivation, idea portability details and much more.


Idea India Official Web Site:
Idea Customer Care, Toll Free Number, Support E-mail, Head Office and Branch Locations

Idea Toll Free Number

Idea customer care has a toll free number for prepaid and postpaid customers which nationwide users can dial to report their queries and concern.

Idea toll free number of customer care : 1800 270 0000

Idea Nation wide customer care phone number : 121 (chargeable)

Idea Toll Free Customer care number : 198 (free of cost)


Idea Support Email Address

Idea Cellular prepaid and post paid users can also log a complaint or get issues resolved using the e-mail ids mentioned below. The turnaround time for mail related queries will be within 24 hours.

Idea Customer Care Email Id In Mumbai :

Idea Customer Care Email Id :

Idea Bihar Customer Care Email address :

Idea Customer Care Email address West Bengal:

Idea Customer Care Email id Assam :


Idea Customer Care Email Address / Email Id [ Region / States ]

Idea Gujarat :
Kerala :
Haryana :
Maharashtra & Goa :
Delhi & NCR :
Jammu & Kashmir :
Punjab :
Tamil Nadu & Chennai :
Uttar Pradesh East :
Madhya Pradesh & Chattisgarh :
Idea Orissa :
West Uttar Pradesh :
Karnataka :
Mumbai :
North East :
Rajasthan :
Himachal Pradesh :
Kolkata :

You can use the above mentioned email ids to inquire or lodge complaints about SMS, Voice, Idea Data Card and Idea Internet Data services(4G Internet, 3G Internet and 2G Internet).

Idea Head Office Location Address and Contact Number

Idea Customer Care has its head office / corporate office located in Mumbai. The address of their head office has been mentioned below.

Idea Cellular India headquarters

Idea Head Office Address Mumbai :

Idea Cellular Limited, Windsor,

5th Floor, Off CST Road,
Near Vidya Nagari,
Kalina, Santacruz(E),
Mumbai – 400098, Maharashtra
For regional head office address,please do visit the official site


Idea Branch Location Address and Telephone Numbers

Idea has its point of presence in every major city of India. You can search for the customer care point location on their website. The location and contact details of their head office have been mentioned above.

Idea Tamilnadu office Address :
Idea Cellular Ltd., PSA Fort, Plot Number A1, A2&B,
Nehru Nagar Ist Main Road,
Off Old Mahabalipuram Road, Perungudi,
Chennai – 600096, Tami Nadu

Idea Cellular Delhi Office Address :
Idea Cellular Limited, A-68,
Sector-64, Noida-201301, Uttar Pradesh

Idea Andhra Pradesh Office Address :
Idea Cellular Limited,
3rd Floor, K.L.K. Estate,
Fateh Maidan Road, Basheer Bagh,
Hyderabad-500001, Andhra Pradesh


Idea Customer Care Helpline Number (State Wise)

Idea Customer Care Number (Prepaid and Postpaid):

Idea Cellular customers from various states around India can dial their respective numbers to reach out to idea customer care.

West Bengal : 919093012345
Maharashtra : 9120-66412222
Gujarat : 919824012345
Delhi & NCR : 919891012345
Andhra Pradesh : 919848012345
Goa : 9120-66412222
Kolkata : 9088012345
Haryana : 91-9812012345
Chattisgarh : 91731-4031414
Bihar : 919708012345
Karnataka : 9844012345
Assam : 91361-2465437
Himachal Pradesh : 9882012345 toll free number 198 in India. Idea customer care contact number in India, Idea customer care toll free number in India, Idea customer service toll free and contact help line technical support call center phone number and Idea head office in India address, Idea official web site and official email id, Idea toll free customer care contact number customer care call center.

Idea customer care number is accessible from  Odisha, Varanasi, Uttarakhand, Himachal Pradesh, Goa, West Bengal, Chennai, Vellore, Mangalore, Chhattisgarh, Faridabad, Ludhiana, Bhubaneswar, Ahmedabad, Punjab, Jharkhand,Dehradun, Pondicherry, Mysore, Navi Mumbai, Nagpur,Chandigarh, Gwalior, Mumbai, Surat, Udaipur, Kerala, Bangalore, Vijayawada, Gurgaon, Kanpur, Andhra Pradesh, New Delhi, Amritsar, Ranchi, Uttar Pradesh, Cochin, Pune, Raipur, Rajasthan, Erode, Madurai,Agra, Ernakulum, Assam, Coimbatore, Trichy, Delhi, Gujarat, Kolkata, Bihar, Jammu, Hyderabad, Ghaziabad, Gorakhpur, Vadodara, Meerut,Sangili, Indore, Thane, Jamshedpur, Rajkot, Nasik, Salem, Maharashtra, Tamil Nadu, Patna, Lucknow, Jaipur, Visakhapatnam, Allahabad, Aurangabad and more.

65 thoughts to “Idea Customer Care, Toll Free Number, Support E-mail, Head Office and Branch Locations”

  1. The worst service in last ten years of me using Cellular services.

    The problem started post migrating to idea from other service provider.

    Almost 40 days now a simple request of converting idea post paid to prepaid services.

    Very frustrated due to a very poor customer service by idea Pune.

      1. Frustrated idea network …… other all Network best idea my foot
        ….all idea users ….breake the sim cz …i m helpless mn

    1. Dear idea team, I like to tell you that idea is a worst survice telecom company. I can’t explain the what a shit response of idea survice centre Vadodara VIP roads. They guys only time pass & saying aap to phir dusara no. La lo.
      That’s why people are switching to others company.

    2. same problem customer service is zero 7056746300
      The worst service in last ten years of me using Cellular services.

      The problem started post migrating to idea from other service provider.

      Almost 40 days now a simple request of converting idea post paid to prepaid services.

      Very frustrated due to a very poor customer service by idea ch. dadri.

    3. Dear Idea Concern

      this your poor services i am very disturb so please do need asap

      my out going services closed your side so kindly start immediately i am also pay vodafone bill and i have no time to go your store and submit receipt so kindly do verify with vodafone and start my services now

    1. They never pick up call or not reply to email. Self benefits loss to customer.
      Mean customer face a lot of problems but service care no responsibility, they get benefits from customer.

  2. Now a days idea has became very worst, and not getting any response for any enquery…not good maintenance for network/recharge….

  3. convert my prepaid connection number 9824718467 to post paid connection as it is not happening through showroom at jamnagar after 1930 hrs. and on sundays..
    you can your representative to my home office address : c/o. babu bhai patel, shantikunj , near doctor shaw bunglow, vikas gruh society, patel colony jamnagar-361008 on 10/4/17.

  4. Good evening,
    I M Pravin. I M using postpaid plan 349, but I want to convert it into prepaid. I visited two idea store yesterday, one is near sp college opposite sp biryani house,Pune and another is near Nilayam theatre ‘divine solutions’ Pune. But I M unsatisfied.because there people are really careless,Gives poor service. So, I wants solution.
    My postpaid connection shuld be converted into prepaid. If you can not tell me cleary.
    My Mo:7276717944
    Thank you,

  5. PRIYA NAGWANI I M using postpaid plan 349, but I want to convert it into prepaid. I visited two idea store LAST WEAK ,RANJEET HANUMAAN ROAD INDORE AND TALK WITH Mr kushal CRE HE is not give proper answer . and 10 times call u r customer care service but no body can ‘t support , my bill is clear and documents r completed . but last three days reeive a massage request cancel . then next time visit u r outlet but he is ask me documents r completed . . But I M unsatisfied.because there people are really careless,Gives poor service. So, I wants solution. on urgent bassis
    My postpaid connection shuld be converted into prepaid. If you can not tell me cleary.
    vishal nagwani

  6. fed up from your services and feeling harass by the customer care executives and also the idea store manager .I have complain so many times in customer care as well as idea store as i have to my port my 2 Postpaid Sim in Prepaid.I have personally visited your store on 10/04/2017 at My Idea Store ,Telecommunications Service Provider UG/6, Indraprasta Tower,Indore where i met with your
    representative Mr.Sameer and CRSI_ Pritika who suggest me procedure where i also paid amount as told by them
    for mobile No 8109966754 as well as Rs 356 for 2 sim in the name of FRC along with the id proof..
    My both the application for converting postpaid into prepaid was rejected as told by customer care.
    My postpaid no are 8109966754 & 9644407697.

  7. Dear sir/madam,
    This is to bring your kind attention that I had done my last payment at idea office( mobile village ,near koyas hospital,cheruvannur kozhikode). Still my number is not activated ( 9895202071 ) I was contacted many times with customer care and idea office. I had very bad experience from your idea office at cheruvannur,they dont know how to behave with will badly effect your reputation.if I am not getting a proper response from your side. I am going for port this number.I am attaching the details below.

    11:17 AM
    Txn ID O504 17 323 14982
    OT P 6407
    mob 9895202071
    compaint Reg No: 1 – 8834 2657784
    Date 07/04/17

  8. Sub: – Change of bill plan
    Dear All
    This is in Regarding we are running 6 connection in the Name of AHL INFRASTRUCTURE PVT LTD. We want to change the bill plan of all the nos in – 399 monthly rentd.
    1. 9911998125
    2. 9911458125
    3. 9911998121
    4. 9911508125
    5. 9911990707
    6. 8745896029
    Please Change the bill plan asap….

    Jitendra kumar lal
    Ahl infrastructure pvt ltd

  9. Hello,
    This is Haren Choksi
    My mobile number is 9824510258
    From Gujarat Ahmedabad
    I am running this number from 10 years +.

    Today a rediculous thing happen. Which I never expected from idea.
    From morning 11am my SIM card outgoing calls & internet stopped working. I called customer care and told them about it, they casually told me that you have not submitted document at idea store that’s why. I asked them what document n why to go idea store they said you have opted a plan of 1gb everyday n you have not submitted any document doing this, I said I have never ever gone to idea SHOWROOM in my life and I am premium customer why I have submit my document.
    My company is running with 50+ postpaid connection in idea and giving a good sizeable business to idea how come I have to submit document when I am running too old.

    The 1st person told me at 11pm that it will take 2 hours to start the idea number again don’t worry sir. Again at 2pm I called the another person told it will hardly take 3 hours to start your services.

    At 5pm I again called the person told I guaranty you that in next 2 hours it will get start sorry for inconvinence.

    It’s night 2.00pm I called again n the another person asked me to submit document what the he’ll is wrong with Idea.

    I am a business man if I don’t get my service I am looking in my business long time.

    Whole day I operated call by JIO and saved my business.

    Now I want to know from authority of idea what you guys want to do. I have never ever faced so much explanation to idea n I am frustrated with the day.

    So The last person told me at 11am my service will gets started if my services doesn’t gets started then surely I will seek all my connection future with other telecom industry. As I believe service is the only thing customer wants from you guys as free calling n free net already JIO & AIRTELL is offering us on daily basis.

    I want results and it’s not request as I have done 4 to 5 times yesterday.

    Super disappointment.

  10. My post paid idea mob no is 8120002978. This I am using since last 5 years. I have been requesting to start net service since last 4 months but regretted to say that nothing could be done so far. Every time I am assured that it will start by next 24 hrs. I was asked to wait 24 hrs time for infinite times. But lastly my net activation has not been done so far. Now I have decided to surrender the number if my net does not start within next 3 days.

  11. myself mohd amir
    using Idea cellular…
    tired of complaining for network..
    now i decided to switch …
    thank you …you dont need a loyal customer

  12. Dear Sir/Madam,
    I am Arjun Tiwari , Regular customer of Idea my Mobile no. 9151319000, This no. Last operates Tata Docomo postpaid no. but i port this no. Idea Last Month Feb. 17, My Last operates Tata Docomo postpaid All bill payment clear, But my no. service stop , why resin I am attachment bill payment receipt, My no. urgently working current other wise I am Legal action your Idea operators, My no. bill payment already paid what is your authority my no. service stop I am no. port, Your Service is not comfortable my working & No. support any Customer care.
    If any inquary Call 7505990000, 9918636359

  13. This idea service is very Bad because this Service using slang language and Abuse Me what’s Mean this idea service. Because
    I didn’t pay my idea post paid bill.
    Miss Suman noida head department
    And his assistant mr abishek his contact no. 9718043503,8742907140

    1. In last month I have change my plan 499 rupee to 150 tariff plan,
      & this month company sent me 764 nearly bill which is horrible .because I want minimum plan on my mobile but company send highest amount ,so I tell here when I call about 2 hour customer care they say me all customer care officers r busy with customer . So I request to company they solve my problem & give me bill according to my plan which is 150/per month.
      my 9130065998

  14. my 9130065998. I am regular customer .
    I have change my plan on 28/3/2017 499/-plan to 150/-.I have screen shot snap for converting in to 150/-which is come from idea company .& today my bill generate is 768 rupee which is horible,there is customer loot from company ,& I call from customer care 11.00am to upto 7.15 pm there is no response from customer care they say all customer care officer are engaged with customer for solving problem .so here I noted that they solve my problem as early as possible ,if they not solved my problem I stop this sim.because many company give better & good offer today in market ,there is many option in market,
    if such type happen in other customer ,so they can also leave ur company & accept other company.

  15. such a very very worst company no service provide properly i will get sim card on 5th april suddennly i get the bill also 5 days when i call the idea excutive he not recieve the call this person no is 7039547532

  16. Respected Sir
    Firstly, I regret to inform you that your customer care is not having any information regarding this issue and they are useless. And secondly, I dont have any contact details of your BDM so please provide me. And thirdly, Sheela Nand (9921003665) is still not answering my call. What should I do?
    Please reply at your earliest

  17. The worst service in last five to six years of me using Cellular services.

    The problem started post migrating to idea from other service provider.

    4 days now a simple request of converting idea post paid to prepaid services.

    Very frustrated due to a very poor customer service by idea kolhapur Very sorry to write that I tried many times this cell no.9822012345 but nobody cares to pick it. SHAME.

  18. dear sir

    my problam is 16-may se but customer care is no responce and agra location Manish yadav num is 9837010155
    force to pay then your internet work i have pay ammount but problam is not resolve

    my num is 9219041984 and plan is 449 and 1GB Data per day and call unlimited i have complain registr num S1-90695225058
    but problam is not resolve kindly cheq the complaint status

    your customer care acording plan 3GB 3G Data and consumed but i use redmi 4A MI Mobile 4G Handset

    no any buddy help

  19. Hello sir,

    I am facing problem don’t know what to do. I am from Odisha and staying in Hyderabad so I am using Ur network , I want to update my Aadhar number .

    Kindly tell me what are the documents needed. Or what is the process to update my Aadhar number.

  20. This service third class in Solapur & customer care service no is 5 hours busy. Last Five day my 4G service discounted. My Mobile no. 9822179900 My bill plan 349 unlimited calls & dally 1 GB 4G net per Last Five days not 4G discontent 4G net. I am calling Idea Customer care.

    This service is very bad. My Mobile no portable in Airtel tomorrow.

    With regard,

    Mahesh Shelar

    Sent from my iPhone

  21. Sir/Mam,

    I have been using idea network for a very long time and have had wrongful cuts from recharges specially while using net many times in the past. But now it has become a regular habit of idea to keep cutting from the balance without reason to do so. Today i recharged my idea number for rs. 16 unlimited net for an hour at 10:50 am when my balance was Rs. 196. Instead of the net working for an hour till 11:50 am it eat away my balance worth Rs. 111 in net usage by 11:23 am!
    If this is the level of honesty in customer care in idea i regret to tell u that it wont be long til people start switching to better more honest networks than idea which has no idea how an hour long data pack should work for an hour.

    If you can refund the amount i would be grateful, if not, it will only go to show how corrupt your services have become.

  22. sir meri halp kro meri koi . cansumar care me sunta ni h . our muje block bhi kr dea h . agr kal tak koi reply mil tha h to ni to me kal hi idea ki port krne wala hu artel se .

  23. Mane 346 ka recharge krwaya tha jisme 28 day ke liye calling free or 1gb net per day milta h but mane net use kiya to mera 90/- charge laga raha h mane care me call kiya to wo bol rahe h aap net nhi Mila sirf calling free h wo bhi sirf one week ke liye….????

  24. Sab se bekar service h idea ki presan Hoke port krwana pad raha h jiss service ke liye recharge krwao uska bhi charge cut krte h or inke care wale mane 08/06/2017 ko recharge krwaya or 11/06/2017 ko bol rahe h aap ko 1 gb per day for 28 days Mila tha wo pura ho gya ???? Or same problem ke liye 2 bar care me call kro to 2 no bar alag alag excuse dene lagte h sab se bekar service h idea ki logo ke pase lutne h inko kase bhi krke last me presan Hoke port krwa raha hu main to
    My no is 9924408912

  25. Hello Sir,

    I am idea user since a very long time but now I think idea is getting worst day by bay.

    I have tried to call customer care but it is like playing with people and their time no answer at all wait and automatically call get disconnected.

    First of all I am post paid user and having a plan 349 in that u r providing 4 gb 4g(worst not even 2g) but still in same plan prepaid usera getting 1gb per day what is logic behind that can we disconnect postpaid? Or idea ? And u r customer care is too busy attending other customers so whom we can connect.

    I have raised many complent about net speed but no improvement.
    So please have look into this or day bay day will reduce users like me. Going forward will look for quick and positive response.

    Ravindra Uphade.

  26. What is policy of postpaid or non postpaid town in digital time in India
    I’m living in Vadodara city and sav look I is bug place of business but idea not give postpaid connection in savli. So bad ……….
    All operator are available postpaid on that place and what n idea sirji

  27. I am using your Idea prepaid services from last 16 Years but never faced any issues regarding your services. Recently I have purchased postpaid mobile number – 9826906428 which I need to convert it into prepaid as my usage is less. I have already submitted documents 3 times but it could not be processed due to invalid documentation. After submission of all documents a call has been received from number 9977522905 on 14th June for confirmation of my request for Postpaid to Prepaid migration. I have confirmed from my side and request the lady to process it further. But on 16th June I received message as my request for Postpaid to Prepaid migration on Mob.No. 9826906428 could not be processed through communication I’d C1-92846380155 due to invalid documentation. So, request you to throw your and uneducated and illiterate staff members as they are not able to convey us at the time of submission of our valid documents or either on call.

    Immediately ‘STOP’ your Services for Mob.No. 9826906428

  28. bad customer service in idea care store gujrati bazar sagar(m.p)
    mainai apna sim card niklawaya tha to abhi tak meri sim chalu nhi hua hai document mai 2 bar sumbit kar chuka hu par abhi tak meri document submit forword nhi kiya hai idea store na bolta h custmer care se bat karo customer care se bat karta hai to wo bolta hai idea store se bat karo document submit nahi hua hai or my aaj fir document submit kar ka aaya hua to bola evening thak sim chalu ho jayagi par abhi tak chalu nahi hua hai mujha bhut problem ho rahi hai14 din se mera sim card band hai jo ki mera presonal no. hai 12/6/2017 se band hai customer care may bhi camplint kar chuka hu koi kuch nhi karta hai
    so kindly solve my issue fastly
    idea store
    gujrati bazar,

    so, plz kindly check my status and inform to me
    my idea no. 9575047343.

  29. Very bad and irresponsible service in idea connection ,I used post paid connection, 25-06-2017 automatically activated miss call alert pack and charged r.s 289,and other game pack activated 35 r.s
    I am not understand what is thinking about the idea company, I am not told to activate the pack ,only renewed message arrived .
    I call costumer care and cut the bill amount,

  30. Now a days idea has became very worst, and not getting any response for any enquery…not good maintenance for network/recharge….

  31. mitesh joshi

    hello sir,
    i was gone at ur customer care office palanpur,opp. jilla panchayat for connect Adhar link,on my mobile no ,but the Reposnce was very bad,i m not paying charge for bed service ur customer care office staff palanpur,opp. jilla panchayat is very bad and careless the staff member jay ,and nil, say me very dirty word in their bad thinking if u can’t take action again them , i leave ur company and ur bad staff ,ur bad service
    lots of telecom company in market but i am a very old customer since 2009 to till date in ur company u check my balance payment start to till date so u know i paid how much money ur company.
    Really i am tired customer for ur third class service if u are not want costomer satisfaction , u not take action again ur bad executive…
    customer support team

  32. Very poor service of idea punjab. I have to change my old micro sim with nano sim. Have gone to Grewal Enterprises at Ropar punjab for last 7 days but in vain. I called at customer care but they also not helped me in solving the issue. Any person can give me any solution. Customer care told me to go to another idea store for getting sim changed, but it is 20 kms away from my city.

  33. Idea provides worst customer service to customers. Idea never takes action against the customer’s mail. Idea simply cheats to customers.

  34. hii ,
    idea aap ka plan ek bar check karke rakho , 121 pe call karo to batata he ki 1GB aur unlimited calling . recharge karne ke bad sms atta he ki unlimited calling sirf 1 week ke liye , custemer care ko call karo to waha bhi aapki kamai chalu he. 50paise 3min , call to uthate nahi . 2min me aapne aap cut ho jata he.
    bakawas service idea.


  36. Ser mere pass ik idea jo apko jio k anti
    Profit or long life de skta
    If you need feel to call the number


  37. Idea service is full of cheating
    Nobody is to reply on my complain thru written at ajmer store and thru mail to customer care. They are so much irritating they are not closing my connection after paying my bill by me on 05/06/17 .dadagiri hai bund karenge nahi aap bill bharte raho

  38. I was a idea post paid customer and I wanted to convert my post paid sim into prepaid .My mobile no was 9826414442.Rewa(MP) refused to do so therefore my bill with interest has gone higher side and office people are claiming G P R S services were on.A total fake bill.Mr salabh Dhawan your idea employee has made the things more complicated.Sorry to say that I have seen the worst service of any company.In future I will never use the services of your company.Shortly I will switch over to the services of another company.

  39. Sir my village is network problems very slow and down network.
    My village name Kasampur dist muzaffarnagar Uttar Pradesh

  40. 1 week ago I have ported my number from jio to idea it was my biggest mistake what did in life my customer care services is too worst I am not getting the call from any idea number when the idea user call at my idea number they hear the notification please check the number you have dailed I had already called to customers care services for this problems they said tha there is no any problem from my side … this problems would any happens when the idea users called me , there is no any problems with other users …. wrost of the wrost company never go with idea now I will have suffer for 3 moth then I will go back jio … I am so sorry reliance jio

  41. I have been Idea cellular service user for more than 20 years eversince it was introduced in Hyderabad and has been using the same no.(9848022995) for all these years.I was sent an SMS asking me to pay Rs 2490/- without which the service would be disconnected.When the enquiry was made how the bill amount was so much while it rarely exceeded Rs250/- in the past,I was informed the charges were towards feature activation charges-the fact was that no request was ever made to activate any feature.On further enquiry I was told that it (the request)was made from Idea retail.The phone services are disconnected and I am not able to make any outgoing calls.The whole thing is unfair and unjustified.I lodged a complaint and was given a date on which the complaint will be acted upon on 5th Sept.2017.Can someone from Idea cellular higher administration take notice of this and do something?.

  42. सर

    मी १२३४५ हा नंबर dial केला त्या नंतर मी 2 नंबर press केला तेव्हा मला सांगितले गेले की आपल्या ह्या नंबर वर ४०४ रूपयात ८४ दिवस unlimeted call आणि 84 GB deta आहे.
    त्या नुसार मी 16 august 2017 ला 404 रुं चे recharge केले.असता मला msg आला कि आपल्याला ही offer १४ दिवसांसाठीच आहे. १६ august ला मी customer care ला फोन केला..
    पाटील नावाच्या लेडीज ने फोन घेतला. तिला मि हा problem सांगितला तिने माझे account check केले व ति म्हणा लि कि तुमचे ह्या नंबर वर ४०४ रूपयात ८४ दिवस unlimeted call आणि 84 GB deta आहे… १४ दिवसानंतर लगेच पुढील offer continue होईल..असे असताना माझी offer 14 दिवसांनंतर बंद का झाली? तुमच्या costomer care officer la फोन केला पण मला समधानकारक उत्तर मिळाले नाही. त्यांचे म्हणणे आहे कि १२३४५ ह्या नंबर वरचि recorded information खोटि आहे.त्यावर विश्वास ठेउ नका जर असे असेल तर मला हे सर्व writing मध्ये पाहिजे कारण मि consumer कोर्टात केस टाकण्याच्या विचारात आहे…

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