Airtel Customer Care, Toll Free Number, Support E-mail, Head Office and Branch Locations

Airtel Customer Care Number

Airtel is a global telecommunication mobile network operator which has its headquaters in New Delhi, India. It has its services spread over 18 countries around the globe. It is 1st in terms of subscriber base in India and third largest in the world. Airtel is well known for outsourcing its various operations excluding marketing, sales and finance. It provides a wide range of services from Voice, SMS, 2G Internet service, 3G Internet service, 4G Internet service, DTH service, high speed broadband internet, land line phones and many more.

Airtel India Official Web Site: www.airtel.in
Airtel Customer Care, Toll Free Number, Support E-mail, Head Office and Branch Locations

Airtel Toll Free Number

Airtel customer care has a toll free number which users can dial to report their concerns and queries.

Airtel toll free number of customer care : 1800 103 4444

Airtel Nation wide customer care phone number : 121 (chargeable)

Airtel Toll Free Customer care number : 198 (free of cost)

Airtel Nodal Officers Email Id / Phone Numbers / Address

Delhi NCR : [email protected] : 9818334865
Punjab : [email protected] : 9878434865
UP West and Uttarakhand : [email protected] : 9897534865
UP East : [email protected] : 9935334865
Haryana : [email protected] : 9996034865
Himachal Pradesh : [email protected] : 9805034865
Jammu and Kashmir : [email protected] : 9797334865
Maharashtra and Goa : [email protected] : 9987234865
Gujarat : [email protected] : 9724534865
MP and Chattisgarh : [email protected] : 9893134865
Rajasthan : [email protected] : 9928034865
Karnataka : [email protected] : 9972534865
Andhra Pradesh : [email protected] : 9959334865
Chennai : [email protected] : 9952434865
Kerala : [email protected] : 9995834865
Kolkata : [email protected] : 9831234865
Bihar and Jharkhand : [email protected] : 9934334865
Assam : [email protected] : 9957134865

Airtel Support Email Address

Guys if want to email a document or want to know information about the service,then just mail to airtel customer email id.
[email protected]
[email protected]

You can use the email id mentioned above to lodge complaints or inquire about SMS, Voice, Airtel DTH and Internet Data services(4G,3G and 2G).

Airtel Head Office Location Address and Contact Number

Airtel Customer Care has its head office located in Delhi. The address of their head office has been mentioned below.

 

Airtel India headquarters

Airtel Head Office Address Delhi :

Unitech World Cyber Park, Sector-39,

Tower A, 4th Floor, Gurgaon – 122001,

Haryana (Delhi & NCR), India

For regional head office address,please do visit the official site airtel.in

 

Airtel DTH Customer Care Numbers & Airtel digital TV email id

Airtel DTH Email id :
Customer having any queries regarding airtel dth service please send and email to [email protected]

Airtel DTH Customer Care Number:

Madhya Pradesh & Chhattisgarh : 0755 4448080
Uttar Pradesh : 0522 4448080
Karnataka : 080 44448080
Andhra Pradesh : 040 44448080
Mumbai : 022 44448080
Maharashtra : 020 44448080
Himachal Pradesh : 08628048080
Assam : 08133848080
Jammu & Kashmir : 09596748080
Bihar & Jharkhand : 09955148080
WB : 033 44448080
Delhi : 011 44448080
Tamil Nadu : 044 44448080
Kerala : 0484 4448080
Noth East : 08132948080
Haryana : 0124 4448080
Gujarat : 079 44448080
Rajasthan : 0141 4448080
Orissa : 07077448080
Punjab : 0172 4448080

Airtel users : dial 12150 for DTH related Queries

 

Airtel Broadband and Landline Customer Care Number & Email Id

Airtel customer have the convenience to access our 24-hr customer service center at 121, or call our customer care numbers given above.

Email your questions, comments or suggestions to us at [email protected]

 

Airtel Branch Location Address and Telephone Numbers

Airtel has its point of presence in every major city of India. You can search for the customer care point location on their website. The location and contact details of their head office have been mentioned above.

 

Airtel Customer Care Helpline Number (State Wise)

Airtel Customer Care Number (Prepaid):

Assam : 9954099540
Andhra pradhes : 9849098490
West Bengal : 9933099330
Uttar Pradesh [West] : 9897098970
Uttar Pradesh [East] : 9935199351
Tamil Nadu : 9894198941
Rajasthan : 9950099500
Punjab : 9815098150
Orissa : 9937099370
Mumbai : 9892098920
Maharashtra : 9890098900
Madhya Pradesh : 9893098930
Kolkata : 9831098310
Kerala : 9895198951
Karnataka : 9845098450
Jammau : 9906099060
Himachal Pradesh : 9816098160
Haryana : 9896098960
Gujarat : 9898098980
Delhi : 9810198101
Chennai : 9840198401
Bihar : 9934099340

Airtel Customer Care Number (Postpaid):

Assam : 9954012345
Andhra Pradesh : 9849012345
Bihar : 9934012345
Chennai : 9840012345
Delhi & NCR : 9810012345
Gujarat : 9898012345
Haryana : 9896012345
Himachal Pradesh : 9816012345
Jammu : 9906012345
Karnataka : 9845012345
Kerala : 9895012345
Kolkata : 9831012345
Madhya Pradesh : 9893012345
Maharashtra : 9890012345
Mumbai : 9892012345
Orissa : 9937012345
Punjab : 9815012345
Rajasthan : 9829012345
Tamil Nadu : 9894012345
Uttar Pradesh (East) : 9935012345
Uttar Pradesh (West) : 9897012345
West Bengal : 9933012345

Airtel.com toll free number 198 in India. Airtel customer care contact number in India, Airtel customer care toll free number in India, Airtel customer service toll free and contact help line technical support call center phone number and Airtel head office in India address, Airtel official web site and official email id, Airtel toll free customer care contact number customer care call center.

Airtel customer care number is accessible from Sangili, Ernakulum, Aurangabad, Visakhapatnam, Vellore, Mumbai, Coimbatore, Jammu, Kolkata, Varanasi, Vijayawada, Gorakhpur, Rajasthan, Gwalior, Pondicherry, Nagpur,Chandigarh, Udaipur, Cochin, Tamil Nadu, Delhi, Faridabad,Dehradun, Rajkot, New Delhi, Ahmedabad, Kerala, Amritsar, Kanpur, Nasik, Raipur, Allahabad,Agra, Navi Mumbai, Hyderabad, Erode, Bangalore, Pune, Surat, Gurgaon, Punjab, Madurai, Indore, Thane, Goa, Bihar, Himachal Pradesh, Ghaziabad, Ranchi, Maharashtra, Bhubaneswar, Gujarat, Assam, Jharkhand, Vadodara, Uttar Pradesh, Patna, Trichy, Salem, Jamshedpur, Andhra Pradesh, Meerut, Jaipur, Lucknow, Mangalore, West Bengal, Chennai, Odisha, Ludhiana, Chhattisgarh, Uttarakhand, Mysore and more.

67 thoughts to “Airtel Customer Care, Toll Free Number, Support E-mail, Head Office and Branch Locations”

  1. Respected sir m not getting my 1 gb daily data that u promise to give on recharge of Rs244 u just kidly look after my problem no one is responding me

    1. NO SUPPORT TEAM AVAILABLE WITH AIRTEL. THEY ONLY PROMISES FOR EXCEPTIONAL EXPERIENCE ; WHICH I AM ALSO EXPERIENCES FOR THEIR POOR SERVICES………

      1. NO SUPPORT TEAM AVAILABLE WITH AIRTEL. THEY ONLY PROMISES FOR EXCEPTIONAL EXPERIENCE ; WHICH I AM ALSO EXPERIENCES FOR THEIR POOR SERVICES……… 3 TIME COMPLAINT BUT NO RESPONSE

    2. Airtel chor hai…aur rahega..galti se main bsnl se airtel ko port kar ke aaya..mera sare paisa automatic kat gaya raat k 3 baje .main mob ko haat v nehi lagaya..aur costomer care wale bole k main 59373 pe message kea hun..itna ghussa aa raha hai..salo k uppar…sale kitna kamina hai….

  2. It’s a shame for Airtel that you people are not able to solve my problem which I’m facing from past 11 days (and the irony is that AIRTEL PROMISES maximum 1 day for sim activation WHAT A JOKE!!) . Again and again I have to call customer care or to visit airtel store located in VASUNDHARA SECTOR-11 GHAZIABAD. Every time when I call customer care to tell my problem you people said MAM WE UNDERSTAND YOUR PROBLEM PLEASE GIVE US 2 DAYS TIME WE WILL SURELY SOLVE YOUR PROBLEM AND THE PROBLEM IS THAT 2 DAYS HAVENT COME YET AND GAIN I HAVE TO CALL CUSTOMER CARE and then the most importantly customer care said MAM I THINK THERE IS A PROBLEM IN YOUR SETTING! FINE after changing my setting YOU PEOPLE SAID MAM I GUESS YOUR HANDSET HAS A PROBLEM YOU SHOULD CONNACT APPLE STORE LIKE SERIOULSY AM I USING MY CELL PHONE FOR THE FIRST TIME !!! fine then also I thought might be this could be the reason and I CHANGED MY HANDSET after that when I called customer care you people said MAM I THINK THERE IS A ISSUE IN YOUR SIM go to the airtel store and ask them to change your sim FINE! I went to the airtel store located in VASUNDHARA SECTOR-11 GHAZIABAD then they said MAM CUSTOMER CARE EXECUTIVES ARE MAD THEY DON’T KNOW HOW TO WORK SO JUST LEAVE THEM THEY DON’T KNOW ANYTHING YOU GIVE US SOMETIME WE WILL WORK ON IT ( that means what were you doing before ???why haven’t you work on it before ???) then also I gave 2 days time as they asked and again after 2 days your airtel store representative called and asked me to come to the store so that they can change my sim card (AM I FOOL HERE! LIKE I DON’T HAVE ANYTHING TO DO EXPECT CALLING CUSTOMRE CARE AND VISITING AIRTEL STORE AND YOU PEOPLE ARE BALE TO SOLVE MY QUERY AND MAKING FUN OF ME ) FINE I WENT TO THE AIRTEL STORE but again there is a big problem with AIRTEL your system didn’t accept the code of the new sim and again I have to come back without any solution again when I called customer care today (26 may 2017) in the morning to tell them that this is the issues please coordinate and HELP ME!! The senior representative said-MAM YOUR QUERY IS RESOLVED FROM HERE( SERIOUSLY!! ARE YOU KIDDING ME, FROM PAST 11 DAYS I UNABLE TO USE MY MESSAGES, INTERNET AND INCOMING SERVICES AND SUFFERING A LOT AND YOU ARE SAYING THAT YOUR QUERY IS RESOLVED AND WE DON’T HAVE ANY COMPLAINT REGARDING THIS) WHAT THE HELL IS THIS? IS AIRTEL IS FAKE? THEN I told her my problem again and she said MAM PLEASE GO TO THE AIRTEL STORE ( I told her that yeaterday I went there and they were unable to change( SUCH A POOR AND CARELESS BEVAHIOUR AND SERVICES) due to the lack of coordination between the departments( WHICH SURELY IS NOT MY CUP OF TEA ITS YOUR PROBLEM SO YOU SHOULD SOLVE MY QUERY IM NOT SUPPOSED TO SOLVE IT)

    IF AIRTEL CAN’T SOLVE MY PROBLEM THEN STOP MY SERVICES FOR THIS NUMBER PERMENANTELY AND RETURN MY MONEY BACK BECAUSE ALREADY ITS BEEN 11 DAYS

  3. It’s very unfortunate that there is no solution from Airtel even you may contract the nodal officer, even you don’t get phone call, what a shameful service provider
    They just enjoying our money, they have no ethics

  4. I m Shovon Ghosh,my ph no-7602223208, I hv ported this no From
    Vodafone Cug Postpaid,Sim was activate on 12th july, but i cant
    recharge till now FRC, I hv complain a lot of time in customer care, a
    lot of complain registered on My no from 14th july but they wont solve
    my problm, i hv visited Dumdum Road Airtel store and City centre store
    saltlake, but no responce again,This is my Importent no, but I cant
    used this service, I hv came From Vodafone but I dont think so about
    the experice in Airtel, If u cant resolve my Problm make a arrange
    from Port that I can go others operator. 7 complain registedred on my
    no to the senior depertment about this issue,Solve my problm otherwise
    make another way for my Number within 24 hr and call me back about
    this issue

    Thank You

  5. एयरटेल फोन कम्पनी बीलकूल बकवास है

    मेरा सीम कार्ड जो पोस्टपेड है वो २६/०७/२०१७ से बंद है मेने ऐरटेल शोप पे तीन से चार दफे गया मेरा सीम दो दफे चेन्ज कीया ४ घंटे का समय दीया बाद में आश्रम रोड मेंन शोप पे गया उसने २४ घंटे का समय दीया फिर भी चालू नहीं हूआ फीर ऐरटेल कस्टमर केयर में मेरे टेम्परवरी नंबर से फोन कीया
    ९८९८०१२३४५ ऐ फोन पे बहुत बार बात कीया हर बार २४ घंटे का समय देते रहे बाद में ईमेल कीया ऐरटेल कस्टमर केर,नोडल अधिकारी , एप्लेट अधिकारी को फीर उसका फोन आया ९६७६९९४६२४ ऐ नंबर से ७२ घंटे का समय दीया हमें लगा ऐरटेल वाले फोलप लेंते है लेकीन समय ७२ घंटे चलें गये हम ने ऊपर दीया नंबर पे फोन कीया लेकीन लगा ही नहीं फीर हमने इन्टरनेट से एक नंबर मीला ९७२४५३४८६५ फोन कीया ३ (तीन) दीन का समय दीया कोई जवाब नहीं देता अब हम क्या करें ,,,,,,,,,,,

  6. Dear Sir,

    Greetings of the day!

    The above subject enumerates my feeling towards Airtel. Being one of the oldest customers with more than 15 years of relationship, I am forced to write this mail to you to share my experience which virtually has been nothing but a breach of trust!!

    Last month I was travelling to UK and got in touch with your call centre for a suitable plan. I discussed my travel plan and was offered a 10 day pack for 2999 which was activated by you team. I was told that post the usage 0f 3GB and I suppose 250 calls, some charges would apply.

    Now the struggle began!! I receive an SMS on the 30th June / 1st July stating some renewal of plan. On getting in touch with your call centre for 2to 3 times I was assured that it could be due to an internal error/problem but no double charges shall be applied. YOU CAN EVEN CONFRIM THIS FROM RECORDING OF CALLS IF AVAILABLE .On requesting for my customer reference number, I was told that it was not required and that the same has been taken care of.

    Today I receive a bill with double charges of 2999 being levied by your company and on my checking the same with your call centre I am given a very rude and arrogant revert by your floor supervisor named Raman!! I was informed that the plan taken was covered under some auto renewal. To my utter surprise I am actually shocked to see this kind of an attitude from your team. Tried to explain the following facts:-

    a) I travelled to UK from 19th June. Departure from UK 29th June.

    b) Communicated with your team about my travel plan and dates.

    c) Was suggested the 10 day pack with no intimation on auto renewal.

    d) Under the 10 day pack some 3 GB data and 250 minutes of calling were offered post which charges as applicable were to be applied.

    e) If I were informed about the auto renewal, I would have opted for your next higher pack which I suppose is for 30 days / 5GB data for around 3999.

    f) Please appreciate that for a single day I would not be paying double the charges as what is reflected in my billing 2999 x 2 as I was back in India on 30th early morning .

    I tried explaining my concern to your executive that no such renewal clause was ever mentioned by anyone (which can be confirmed by your previous call recordings) but it seems that he was more interested in closing the call or passing on the blame to me rather than understanding my concern. It’s not a matter of 2999 alone instead it’s a feeling of breach of trust which I have now towards Airtel. You can even get your records checked to confirm my concern that I was not communicated anything regarding auto renewal and moreover my above stand as mentioned in point “f” refers to a legitimate stand!!

    MY TRUST AND CONFIDENCE FOR AIRTEL STANDS SHATTERED!!

    The quality of your call centre and also their ability to resolve customer’s queries has deteriorated over a period. I even mentioned my concern to the executive on the 30th June / 1st July that hope I would not be bothered to resolve this issue again and also put to unnecessary hassles of writing mails etc… But he assured me that no such double charges would be levied… The issue again bounces back on me as a customer and now to put our concerns are being made to run from pillar to post and write mails and what not ..

    Hope you would understand my point of view and provide me an early resolution to my concern.

    Best regards,

    Sumit Kapoor

    …………………………………………………………………

    Swadeshi Bajaj (A SWADESHI group Company)
    14, Raja Garden, New Delhi-110015., India

    Mob:9810092222, Phone No. 91(011) 40044444 (100 Lines)

  7. airtel company bakwas h
    195 ka offer dikha aur likha tha
    local +std unlimited 1gb data 28 day ke liye phir maine recharge karwaya aur retiler ko dikhaya wo recharge kiya to phir mujhe benifit nahi mila aur jitni bar call kar raha hu main sabhi adhikari kah rahe hain ki aapke no per offer hi nhi h main screen shot aur bhi dikhaya aur usi samay offer bhi dikhaya per kuch bhi nahi hua

  8. Please mera airtel no activate karo. 9622476056.before one month I converted it into 4g from the retailer but new 4g sim card did not get active.after that i called the customer care he told me that this 4g sim card has got a manufacturing fault so u should go to airtel showroom shopian to get a new sim card. I did the same but unfortunately due to your weak services one month is to go my sim card is same as it was before one month. Please sir i am requesting your good self that please get my sim card activated. It Will be your most kindness.

  9. ear sir /madam

    my airtel no 9166221622 closed by company without any informaion ,
    so many times i call to customer care but there is no proper information and help,
    i go to company office at sikar rajasthan but there is also no solution , its teribble please help me.

    start my number 9166221622 again and allow to access me all my service

    please help me ,i will be great full

  10. Kabhi kabhi nh 103 bidupur r.s distt vaishali pin code 844502 bihar me visit kare aap ko andaza ho jayega airtel service kaisa hai aur service provider kaisa hai compare karte hai jio se retailers chahega wo hi company ko uper utha sakta hai (RETAILER )

  11. my airtel post paid bill is appox 8000 i am not using any internet facility that much. why u are sending the bill. if my credit limit is 3600 then you have to stop the services, you should give me information that my internet using bill is this much. you take me in dark so i plan to complaint you in consumers court.

  12. I converted from idea to airtel from stating onwards 10% signal are getting and browsing is worest jio and idea is better then ur network. This r not …This r the word

  13. Hi this is my Airtel Mobile Number 9561472067
    Ramesh y Pandey
    Omkar park Room Number 104 Manmelpada Virar East

    My Number Suspend last 1 months And 2 Months Before send 2600rs. BILL AND CALL From your Backend and say just Pay 2000 and your number continue working he is given 600rs. Adjustment then I’m pay 2000rs. Payment then Working 1 week again send 1400rs. Bill And Again Suspend my Airtel Number
    I’m Using Last 5to6 Years your Airtel Posted Connection I’m Using without internet only Incoming &Out Going please I want my Number Continue And Please give a Batter offer & Bill Adjustment Amount..Ty

    Please reply ASAP*

    My Alternat Number 9867085153

  14. Sabhi des vasio se namr apil h
    K koi bhi airtel me aane ka soch rha hoto
    Dusri company me port kre but AIRTEL ME BHUL SE BHI NA AAYE..
    EKDUM BAKVAS NETWORK AND CALLING ME ISSUE INTERNET CHALANE ME ISSUE..
    OR YE COMPONY . BOLTI H
    INDIA KA FASTER NETWORK..
    PATA NI KISS ANGLE SE BOLTE H..
    AB MEKO TO EK IDIA SAMAJ ME AA RHA H
    ME EK POSTER BANA RAHA HU.
    K AIRTEL ME KOI JUDE NHI
    THODI PROCESS BAKI H.
    SAB SOCIAL SITES PE MERA ACCOUNT H
    SB PE AIRTEL K KHILAF KUCH NAYA KRUGA..
    MENE AIRTEL ME MAIL KIYA, CALL KIYA
    KOI SOLUTIONS ABHI TAK NHI MILA…
    9724476337

  15. My Dear sir/madam
    My postpaid connection is activated 21-09-2017 but I didn’t got mail from Airtel my account number and everything and my airtel app is not showing Airtel secure option please help me

    Regards
    Harsha
    9972395331
    [email protected]

  16. Dear Sir/Madam,
    Hello sir this is my 5 or 6th mail regarding the same issue but no one’s resolve our concern so today I’m sanding my last mail after that we go some anther options ( Social media platform or disconnections / portability ) we are informing you by this mail we take the some mobile connection no as corporate costumer by the name of M/s The Iconic Holidays but day one( first Bill to till dated ) I have not received any bill Hard copy By post / Currier or soft Copy in our mail id so how can we pay our bill amount and if we don’t pay bill amount so service provider( Air tell) stop our service or charge from us panel ties as let payment charges is that right ??

    1, So kindly cancel my all late payment panel ties in my all previous paid bill with imaged infect becoz bill delivery is your (Air tell) responsibility.

  17. Very worst response your airtel customer car centre because I try 30 are 40 times ur customercar number but that number is in nessary taking onely. My problem is not solved.

  18. Respected sir, this is atish from nagpur i am regular costomer or airtel but have some problem abaut my postpaid no 8600994669 this is my no which is get close by airtel but problem is that i was paid all  bill of this no but company outlet closed my account and issue same no to another person 

    But now main problem is that this is my regular no which is given to bank and at all my personal msg as well as bank detail going to this no  sir am very much in trouble plz help me what i have to do now and this all foult is from airtel outlet i have all proofs about this account like bills and all plz find way other wise i will find a way legaly thanks 
    8600994669

  19. sir,
    sir/mem ek website h onlinejobairtel.com ye home based job deti h jisme online form filling karna hota h, ye 2600/- amount lekr join karta h kya ye aapki site h

    please help me
    sir replay de

    regards
    ashok kumar sharma
    jaipur
    7976254617

  20. I AM CUSTOMER OF AIRTEL FROM 10 YEARS AND I HAVE DONE COMPLAINT 2 YEARS AGO FOR NETWORK PROBLEM AND TILL NOW THE COMPLAIN HAS NOT BEEN SOLVED AND TILL KNOW THEY WANT MORE TIME TO TO PLANT A NEW TOWER. I DNT UNDERSTAND WHAT THE HELL IS GOING ON FROM 2 YEARS IF THE COMPANY IS NOT ABLE TO SOLVE THE PROBLEM THEN CLOSE THE COMPANY. AIRTEL IS DOING ADVERTISEMRNT THAT IT HAS HIGHEST NETWORK SPEED AND BEST NETWOR SPEED AND PROMOSING FOR BEST NETWORK AND SHOWING THE ARE UPGRADING NE NETWORKS BUT WHERE THEW COMPANY IS PLANTING NEW NETWORK. AND MY REF NO IS 78219351

  21. Sir, 9677329355 ithu ennoda airtel number…. Miss ayirichi…. Some one itha use pannuraanga… Avanga location and call history share pannunga…. Emergency
    9677329355 sim card proof is pappal w/o marimuthu,periyeripatty,Omalur,salem

  22. Sir/Mam

    We are the residents of Rupali Enclave, Karala, Delhi-110081 and we are facing lot of signal problems in the absence of Tower in our area.

    We have sent huge complaints to you but there is nothing has been done and also informed you that your executives visited in our area and found that there is also a signal problem and there is no any Tower to remove this problem.

    Hence, I request you, if you requir space for the tower, I have a space of 200 sq. yds. area in Rupali Enclave 40 feet wide Road, Opp: Satsang ashram and also agree and willing to give the space for your Tower under your terms and conditions.

    Please contact 09650199957.

    Thanks & Regards,

    Gourav Chopra
    515 A, Rupali Enclave,
    40′ wide Road,
    Opp : Radha Swami Satsang Ashram,
    KARALA, Delhi – 110081

  23. Helloo
    Sir i just want to say that i am not able to contact any airtel head branch becoz there is no one who is listening to my complaint i have called hundred time to customer care for my net problem but it is not yet resloved then whom i shold call up .. i am not at all satisfied with the service … do call me on 9796020029

  24. I don’t think so that any one is present instead of Airtel, which gives worst network ever and Airtel is claiming India’s No.1 network provider. Its LOL.

    1. Sir meri sim 8979562303 Jo ki 21/10/17 ko duplicate Nikal wayi Jo abi tak start nahi Hui hai retailer kehta hai upar Sai start nahi ho Rahi hai
      Please sir mera number start karwa dijiye.

  25. Hello Sir,

    Customer Id: 3023970022
    RTN: 8220675310

    Note: I have ordered for a new airtel dth connection online(prepaid order) on Oct 9, but until this point of time it is not activated.

    I made an online order for a new DTH connection on Oct 9 (in Coimbatore, TN) by paying Rs. 1590 (online payment). Oct 10, I got call from the local airtel retailers to check regarding my address and they informed they will install it by evening. Evening I made a call and the team said since there are only few service persons available, they will come on Oct 11. On October 11, I called and team said they will come in the evening, but not turned up. After so many calls and escalations to local airtel shop and airtel customer service, finally my dish and set top box installed on Oct 14, evening.

    The service person told me it will be activated within 20min – 1 hr. But it is not activated. After 2 hrs I tried contacting the airtel customer service, the feedback was it will be activated by 11pm. But not yet activated (In the airtel website the activation time is shown as 20mins). I made another call by Oct 15, 12.30am. The customer service executive asked me to wait for next 24hrs for activation and else if it is too urgent I can contact the backend team and disconnected the call without giving proper feedbacks.

    Complaint and service nos until now: 66540944, 66575356, DT101500065
    (Some other complaints were not registered by the team)

    So the point is I made a prepaid order for a new connection on Oct 9. but until now on Oct 15, I am not able to enjoy the services. And the most weird thing is when I am calling customer care, at different times I am getting conflicting replies, sometimes they are disconnecting the calls without hearing my complete concerns and even sometimes they are not registering the complaints. I can’t acccomodate this kind of treatment from a global brand like Airtel. I have one more dth connection and 1 landline+broadband connection of airtel; now I am sincerely thinking to switch from airtel to some other service providers. Atleast I hope, I can expect some kind of proper customer service support from other providers.

    If you are not willing to provide me the service activated for the prepaid order I have placed within a stipulated time, I would like to cancel the entire order and would like to get refund (complete amount) for what I paid. I think it is not required to pay someone without receiving any kind of services.

    I hope it is clear and I am not interested to carry forward anymore further communications with Airtel. I can wait until Oct 15, 4pm (24hrs from STB and dish installation). If I am not getting the services by 4pm(Oct 15), then as I mentioned cancel my order and give me the refund of Rs. 1590. You can take back whatever products come up with the package (STB, dish, wire, remote).

    Hoping for a little more consideration as a customer from a global brand like Airtel…

    Thanks & Regards,
    Joel
    +91-8220675310

  26. As suggested by Airtel Store, I have inserted my SIM but no network is coming and it is showing below mentioned message

    “Thank you for choosing Airtel! We are setting up your services. Please wait.”

    “Your number is 9731704773. Please restart your handset”

    After restarting the Handset so many times,there is no network is coming.we have selected the network manually also but still not activating.

    I am struggling to activate my SIM for last 20 days and changed 7 SIM but there is no resolution of the problem.

    I am feeling helpless my Old sim is also deactivated and New SIM is also not working.

    Nobody is able to solve the issue. I dont know how Airtel will survive by giving this kind of services when JIO is giving tough competition. You people are unable to retain your existing loyal customers.

  27. Dear Sir I recharge 399 Rs for 70 days from my airtel app but sir after 28 days my plan finish. L contact customer cate no. Bt sur not satisfy answer given .plz Sir try to my problem solve

  28. Very poor customer care service. They are not able to resolve the single simple issue and everytime gives us stupid reasons and expect us to have patience. Very very bad. I am closing my one connection today.

  29. Sir, I want to port my mobile number 9336885784 but your company is not porting my mobile number i made advance payment or Rs. 500 and paid all due payments there is no one who pic up our call for complain

  30. Airtel Store in front of Bus Stand, Ajmer Miss Rebekah was not swap my sim card and talk to me with very rude behavior. I am your customer since 17th year . I am shocking about Airtel service representative Miss Rebekah.
    Plz do necessary action otherwise I will Port our all airtel prepaid connection

  31. Dear
    Sir / madam
    My voice call drop problem 2 years. My 2 Address same problem. My 2 number provided please check now .
    Day by Day Email sending but my problem not solved. And Current location address sending.
    So sorry this time Airtel Company Against consumer forum case file.

    Regards
    Partha Das
    918170042637.
    919800576299.

  32. I have taken an airtel prepaid number 9618242737. I had used it for 2 months and couldn’t use it after that because i lost the sim, then two months before i went to nearest airtel office and requested them to give me back my old number only if it was possible. They made me roam around there office everyday for two weeks and everyday they used to give me a sim which never got detected in my phone and finally i got really mad at these people and asked them to deactivate the number. ONLY BECAUSE IT SHOWED ACTIVATED IN THEIR SYSTEM AND WAS NEVER ACTIVE IN MY PHONE. I never made a single call from the number nor i had used it for a single day. They said that they deactivated the number and gave me another number, which is also prepaid and which is my present number
    From a week my dad has been receiving calls from the airtel office and they were demanding him to pay the bill of 1200 rupees of a postpaid number which i did not know how it changed and i haven’t even been notified in mails or anywhere about this and even threatened my dad that they’ll sue him legally and he would be blacklisted.
    I demand severe action to be taken against these stupid people who cheat their customers or else ill have to go to the consumer court.

    Meghana Reddy

  33. No best service in dhanbad town. No replay our question. Airtel 4G network available in dhanbad town but show 4G network in dhanbad town. All money expenditure in our advertisement please stop new tower stabilised that money

  34. Airtel company sabse frod he Mera Mera Airtel payment Bank me account he kintu usme see paise nahi nikal sakta costumer care wale sahi jawab nahi dete 1mahine se costumer care se daily bat hoty he kintu account chalu nahi ho raha sirf juthe aaswasan dete he Kam jabki account me jo paise he to bekar he

  35. Sir meri sim 8979562303 Jo ki 21/10/17 ko duplicate Nikal wayi Jo abi tak start nahi Hui hai retailer kehta hai upar Sai start nahi ho Rahi hai
    Please sir mera number start karwa dijiye.

  36. I opted to recharge my Airtel DTH account no. 3017494706-001 with INR 5801 under annual infinity plan on 6th September 2017. During October, I started realizing that I was still unable to view few HD channels under multiple categories.

    I tried connecting with customer care several times between 10th October 2017 and 23rd October 2017 but even after 5 to 7 minutes of wait, calls used to get disconnected. Finally, on 24th October 2017, I spoke to an executive and detailed her the problem. She briefed that things are fine at her end, she was surprised that I am unable to view the channels. To my utter surprise, she mentioned that while I changed the plan, I should have proactively called up the customer care and requested them to allow me watch all the channels…. Or else how is Airtel informed what plan I have subscribed for? 😊 My astonishment! Well, she had no patience to listen to me, rather she wanted me to hear first and at times when I failed, she was feeling irritated. What a world class customer care center !!!!!!

    Well, I requested for a technician’s visit on 25th October 2017 morning so that the problem can be rectified in front of me. (I decided to leave late for office). After an hour, I received call from a technician who was adamant on visiting me on 24th October itself and when I requested him to come the next day, he rudely said he can’t come in on 25th and that I should close the ticket. My request for reschedule turned deaf ears to him.
    To my greater surprise again, I later on came to know that he has closed the ticket blaming me… he stated “customer isn’t reachable over phone.” …. Pathetic…. For his fault / unavailability and unprofessional behavior of him, how can he pass on the blame on a customer. What a world class customer care center and service !!!!

    On 24th October 2017 itself, I made another call to customer care and requested him to schedule a visit on 25th. ….. frustrating that this request was not taken up only i.e. my request to arrange for a technician’s visit on 25th October was put in a dustbin. Wow !!!!

    I raised another request on 26th October 2017, requested for a visit on 27th and complained about the prior experiences. A floor supervisor assured me that the problem will looked into asap and a technical will be coming over to my place on 27th October. I received a call from a technician the same afternoon. He informed me that there are some MDH hardware related issues and he would require at least 2 days to look into the problem. However, again, he requested me to close the ticket and call him on his personal number after 2 days and he would solve the problem them. Surprisingly with unprofessional behavior, I refused his offer and asked him to talk to Airtel and keep the ticket open till problem gets resolved. He mentioned, he would be in trouble if he the ticket is open for that long. I didn’t pay heed to him. Another WOW experience at the hands of professional Airtel !!!!

    On 27th October, a technician did visit my home (in spite of my request of morning visit, he arrived in the afternoon) and tried correcting the problem over 3 hours. He changed another set up box which I am not sure if it was new (box, manuals or any other documents) weren’t given and asked me wait for another 24 hours to view any of the channels. (All the channels except Naaptol weren’t broadcasted). I checked on 28th evening and channels weren’t broadcasted again, called up the customer care and the lady asked for another 24 hrs just to rectify card mismatch problem at server. When I called up the person who has visited my home, he put me in a conference with another local Kannada speaking lady who clearly asked him why didn’t he rectify the problem while visit itself as it was probably a minute’s job. He promised to call me in 15 minutes but I am still awaiting for that 15 minutes to get over. 😊 Well, to customer care lady, I clearly explained that the problem isn’t that big and it’s shouldn’t take much time and if it does, I opt for disconnection. She promised that maximum by 10.30AM on 29th October, the problem would be resolved.

    On 29th October, I spoke to another floor supervisor and requested for disconnection. He again started providing me all lame reasons and when I didn’t by it, he said he would take disconnection request. To my surprise again… the request not taken up. However, I started getting multiple calls from Airtel DTH enquiring whether my problem has been taken care of. Frustrating !!!! In the evening, another lady called me up again, checked if the problem is resolved. When denied, she said she was refreshing up the system again….and it worked. She clearly told me that the particular error code is just a refreshing issue at backend it hardly takes any time.

    I am a 16 years old subscriber of Airtel mobile (average 6 number simultaneously though numbers keep on changing). I have used Airtel’s broadband and landline between 2003 and 2015 (relationship restored 2 weeks back) and had say good bye because of such pathetic customer service issues only, though it wasn’t that bad till 2 years back.

    I again sincerely request you disconnect my Airtel DTH connection with immediate effect and return my money back with immediate effect. First money back and then only you think of procuring anything from me as I don’t believe Airtel at all now. You all are liars and cheaters occupying the places there. I plan to disconnect my Airtel Boradband as well as all my family mobile connections from tomorrow. That means……complete no to Airtel going forward.

  37. Mera mobile mi Internet ka pack dala hua hi bat kavi v ya confirm nahi hota hi ki my ketna use keya aur ketna aur balance hi costember care ko phone karki parisan hu please help sir

  38. sir i received a massage from 9717163216 airtel to Recharge 399 and get 84 days 1Gb/day data and local and std calling free 84 day.

    thanks
    Braj Bhushan Dubey
    9717163216

  39. Airtel is now worst service provider.
    I have change the SIM on 29th Oct. 2017 at 12:23 PM.
    after that its now more then 72 hours, still my SMS service is not working. I am not able to send/receive sms.
    Even I log the SR 80680129 on 31st Oct.
    Earlier Customer care said it will resolve by 4th Nov, now this SR got closed without resolve the SMS issue.
    Still My SMS service is not working , and SR is got closed.
    What I should do now??

    There is no correct answer I am getting from airtel customer care.

    How come without resolution of issue SR get closed ?

  40. Hello,

    In our CUG, unnecessary charges are imposed on one of our group no.,

    I.e. No. 9227940276 , Relationship no. 136868725
    Outstanding transfer from old to new account debit :- 9267.09 Rs.

    Our old relationship no. :- 1346278147 (Shubham Creation) has no outstanding left over, checked all data & verified.

    Do check on your side and waive these charges which is not valid.
    Despite talking on customer care several time we did not get any satisfactory answer, every time the person keep on reading detailed bill which is just no-brain work, We know how to read bill.

    Thus, look after it ASAP & give us result on the same. As it is more then sufficient harassment from your side.

    No.s of our group we want to port then after :-

    1. 9227940276
    2. 9825125227
    3. 9601685209
    4. 9824058397
    5. 9825292497
    6. 9978090397
    7. 9723437397
    8. 8460169031

    Thanking you,
    Shubham Creation

  41. Very Bad experience ….
    I have change the SIM on 29th Oct. 2017 at 12:23 PM.
    after that its now more then 72 hours, still my SMS service is not working. I am not able to send/receive sms.
    Even I log the SR 80680129 on 31st Oct.
    Earlier Customer care said it will resolve by 4th Nov, now this SR got closed without resolve the SMS issue.
    Still My SMS service is not working , and SR is got closed.
    Can anyone Please let me know what I have do now?
    There is no correct answer I am getting from airtel customer care.
    again new SR 80729568 is created and now the time line is 7th Nov.
    should i again wait for for new false close of this SR also and again wait for one more week and so on…
    How come without resolution of issue SR get closed ?

  42. This is asif memon and my number is being overcharged every month since last 3 months. I have to call customer care and the amount gets deducted and also I have been informed everytime that from next month onwards it will be not charged. but this does not happens and I have to call every month to customer care and get it deduct.
    also I have mailed them and I have been informed that it will be not charged henceforth but still they charge me despite of mail.

  43. am DND registered customer but infinitely I am receiving promotional message and call from different numbers from last long time. I am already registered a complaint on Airtel store to stop promotional call and messages vide Complaint No. 80494311 on dated 24-10-2017…

    Here I am attaching snapshot of my cell phone which show all details of senders…

    I really fad up with Airtel services and looking take this matter in TRAI.

    Your Sincerely

    Airtel Unhappy Customer

  44. Hlo Sr m mamta mene 100/ka recharge krvaiya pr sirf Rs .8 /- he mile esa q h .jb ki mene na koi msg kiya aor na he phone kiya .mene coustmarcare ko phone kiya pr koi phone b pic nhi krta etni bad service q pls reply

  45. very lower service and gujrat all airtel executive are totallyy froud my venity no deactive by airtel team and directly active another airtel employee name totallyy froud no is 9898444440
    so i want my no and activate my sim pls call me asap 8128254440

  46. Bharti Airtel and its ridiculously poor services.
    Signal and internet speed problems.
    Any Airtel Sim no network outgoing call incoming call and Internet connections no network and no range please wish you the complaint

    I am residing in Baragaon,(Dahibhat Madhopur East)Pandaul pin-847234and I am facing Network Problem since September 2017 and chasing with their customer and Nodal Officer.
    Whenever, I lodge a compliant to the Nodal Officer, they respond immediately without any solution. Utterly pathetic!! They are claiming on TV Ads they are are the strongest network. They are No.1 but they are totally ZERO as of date. They are not at all interested to improve their network at any cost. I am not blaming the Customer Care, because firstly, they are not technical sound and secondly they totally helpless.
    I think coming year Airtel will close their shutter by end of this Financial Year.

  47. Dear Sir,
    Please refer the trailing mails which was communicated with your team members so far from 20th Sep,2017 onwards.
    We,Subros Limited – Chennai has tied up with Airtel for mobile connection network from sep,2017 onwards & we had tied up with different service provider previously and started to take a port to Airtel.We as a Subros connected with Airtel in our Noida & other locations too…
    We have a network issues and not able to receive the calls & make the calls in our plant & we have been contacting your team members but no result so far & not picking the calls most of the time ….. no solution till this time.
    We feel very bad that the customers are being treated unattendingly & not solving the issues.
    We request you to intervene & solve our network problems at the earliest.
    Hope understand our stand ….

  48. They are completely demolished creatures. They don’t have any technical department and can’t solve your problems. My problem is till not soled after 8 months and the appellate is sending same pre written text.

  49. I m porting my number to airtel , but now understand that our decision is very wrong . I m agree to add one child number with my parent number and save some money , but the net service not active on my mother number
    and send the bill without any service .
    Very worst response your airtel customer, and nobody can attend this issue because actual its not a problem , airtel service provider stole our valuable time as well as money.

  50. Dear Airtel ,
    I want to say that my no is 7064265188 , currently I live in Bhubneshwar (patia) Odisha . I am complaining against your network but your customer care executives are so dumb that they can’t listen and resolve my problem and I was forced to write . It is a trustworthy company so I converted my vodafone no to AIRTEL but your promise is fake , I am suffering from network problem since 3 days but your persons are not responding to it . As they are converting it as a hazard for me , please resolve it either don’t promise to be India’s number one .
    7064265188

  51. This is inform you that, yesterday I made two transaction of Rs. 10/- on my airtel mobile number 7503593430. But only one transaction done successful.
    Kindly check from your server why my recharge not done yet.
    I attached my transaction details of my bank where transaction is made succeed but not done at your side.
    I hope you will take this on priority basis.

    Regards
    Arun Vohra
    7503593430

  52. Dear sir,
    I Recharged 399 on 9938220963 benifit is 70 days validity unlimited call but velidity end on 17 nov .
    What is this ?
    Please return money .

    “Paisa kya ped me ugta he ”

    Contact plz 9938723754

    Please find attachment

  53. Hi, I’m from zawar mines udaipur Rajasthan. Before established jio reliance towers here airtel performed good, but now it is very poor. And even repeated call in c care nothing happened. I think local authorities from airtel get setting with jio . And doing all these. So plz involve and shot out the matter.

  54. Frot COMPANY hain airtel mujhe offer Jo diya hain vellerity KA time se pahele hi closed kar diya mera offer mera contact no 8800664639
    Somwary kumar

  55. I have a issue with Mob. No,
    I don’t get any 3G Spped on my mobile(OPPO R 1001 {3G}). Even don’t get 2G speed properly, So why I’m wasting my mony to recharge of Rs.448 plan for daily 1GB 3G/4G Data, I’m not satisfied with your service, last time I called at your customer care but they didn’t give me any solution, do something for this issue otherwise there are many service provider who serves better service then you at reasonable prices like (VODAFONE & IDEA). so do something about it.
    hope so that you do something about my concern.

  56. Dear all
    i have a family plan of rs 799 ,however invariably airtell sends me a bill over 1500 rs,tried complaint thrice but the customer care put me on hold for 20 mins.Tried calling the Nodal officer 5 times each time he rejected the call.Airtel probably is forgetting as a customer i have many options to sue and also take other service providers.also as a Serving army officer will spread this word of their cheating customers so we we as an organisation boycott airtel for good,also take legal action,
    iam surprised at the audacity of Nodal officer AP and Telangana has failed to resppond. inspite of my 5 calls and sending sms ,he is in different world ,but will come to mother earth soon.

  57. Dear sir/Madam,
    I would like to tell you that I am an airtel user from last 6 years. i use two mobile numbers both are airtel. but since one week I realise that this network is worse than other network. i have complained regarding the internet signals, but your executives are not able to improve its’.
    so i have decide to change my network which one is best than Airtel. I’ll truly miss your network.
    Name- Sarvraj Singh
    Mob.- +91-8765202646

Leave a Reply

Your email address will not be published. Required fields are marked *